Notices, Terms and Conditions:

Compliants?

If you have a problem with the services provided by this credit union, please contact us at:

Port Arthur Community FCU
3100 Central Mall Drive
Port Arthur, TX 77642
(409) 729-7938 or
(409) 729-7948 fax
This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Notice to Credit Union Members
This Credit Union is incorporated under the laws of the State of Texas and under state law is subject to regulatory oversight by the Texas Credit Union Department. Any member wishing to file a complaint against the Credit Union should contact the Texas Credit Union Department through one of the means indicated below:
Texas Credit Union Department
914 East Anderson Lane
Austin, Texas 78752-1699
Phone – (512) 837-9236
Fax – (512) 832-0278
E-mail – This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Website – www.tcud.state.tx.us

Please note that the Department does not have authority to resolve contractual disputes or undocumented factual disputes between a member and this credit union. If your dispute is of this nature, you may want to consult with legal counsel regarding your rights to resolve the situation.

Member Identification Requirements

In accordance with Section 326 of the USA Patriot Act signed October 26, 2001, Port Arthur Community is required to obtain a copy of the documents used in identifying our new account members and in identifying signatory individuals added to an existing or new account. In some cases, identification will be requested because original documentation was not obtained with the opening of the account, or the Credit Union is unable to form a reasonable belief that it knows the true identity of the existing member. In all cases, protection of our member’s identity and confidentiality is the Credit Union’s pledge to you.